Reservations and Customer Service Associate

Fast paced vacation rental team is looking for an organized, self-motivated, tech-savvy individual to support guest management and reservation activities of the growing vacation rental management office. This is a full-time, year round position. Candidate must be friendly and have a “customer service” can do attitude and be able to keep track of details without reminders.

Highly Organized and Task Oriented!

• Capable of Handling a Variety of Different Duties and Responsibilities
• Multi-Tasking at a High Level
• Innovative and Able to Implement Efficient Systems
• Learning Based Both Independently and in a Team Environment
• Team Player Excited to see Others Achieve Goals
• Available to Work Weekends and Some Holidays, Primarily in Summer Months
• Ability to Quickly Become Accustomed to Reservation System Software
• Have a Desire to Make the Sale!

Duties Include:

• Responding to Travelers Inquiries via Telephone and Email
• Securing Reservations of Rental Homes Using Established and Enquired Sales Techniques
• Guest/Customer Care Activities
• Occasional Quality Assurance Inspections of Rental Homes
• Working with Other Team Members in Order to Meet Team Goals
• Working with Homeowners in Making Reservations
• Some Duties Include In-Field Work at Vacation Rental Homes

Experience & Education:

• Sales Experience is Required
• Reliable Transportation and Valid Driver’s License
• High School Diploma
• 2-3 Years of Hospitality Service/Experience Preferred but Not Required
• Knowledge of Microsoft Office Suite and Mac/Apple applications

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: In person