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Creamery & Market Shift Supervisor
As a Shift Supervisor at South Pier Creamery & Market, you’ll gain valuable leadership experience while working in a fun, fast-paced, and collaborative environment. This role is perfect for someone stepping into a leadership position for the first time, offering opportunities to grow while creating memorable experiences for our guests.
The Creamery & Market Shift Supervisor helps manage daily operations during their shift, acting as the go-to leader for their peers and ensuring smooth service and an exceptional guest experience. This hands-on role involves working alongside the team, guiding them, and setting an example of outstanding service, teamwork, and efficiency.
Team Leadership:
- Act as the person in charge during your shift, supporting team members and answering questions.
- Lead by example—pitch in with tasks, assist during busy times, and demonstrate a strong work ethic.
- Help train and mentor new employees, fostering a positive and collaborative environment.
- Address minor conflicts or concerns among team members and escalate issues to management when necessary.
Operations Management:
- Ensure team members follow Standard Operating Procedures (SOPs) for service, cleanliness, and safety.
- Monitor stock levels and notify management of items that need replenishing.
- Keep daily operations on track, ensuring team members are working efficiently and staying on task.
Customer Service:
- Interact with guests to provide a welcoming and family-friendly experience.
- Assist with service including scooping ice cream, preparing orders, and cashier duties.
- Ensure every guest leaves satisfied by maintaining high service standards throughout the shift, addressing complaints promptly and courteously.
Administrative Duties:
- Assist with cash handling during your shift, ensuring accuracy and accountability.
- Communicate any equipment issues, supply shortages, or operational concerns to management.
- A player-coach mindset: the ability to work alongside the team and earn their trust and respect.
- Friendly and approachable demeanor, with strong customer service skills.
- Ability to remain calm under pressure and maintain a positive attitude.
- Willingness to learn and grow in a leadership role.
- Strong attention to detail and the ability to stay organized.
Experience:
- Prior experience in a food service or retail role preferred but not required.
- No prior supervisory experience is necessary—just a willingness to learn and lead!
Availability:
- Must be able to work evenings, weekends, and holidays.
Other Requirements:
- Minimum age: 18 years old.
- Must have reliable transportation to and from work.
- ServSafe Food Handler Certification is a plus but can be obtained on the job.
- Access to a mobile phone and the Home Base app to manage your work schedule.
Why You’ll Love Working Here:
- Build leadership skills in a supportive and friendly environment.
- Gain hands-on experience in customer service and operations management.
- Be part of a team that values collaboration and having fun while delivering top-notch service.
