Operations Coordinator/Customer Service

Be the best part of everybody's day! Join the most awarded house cleaning service in South Haven and build relationships with our customers and staff to make a real difference for them!

Coastal Clean is a growing cleaning and handyman service serving southwest Michigan since 2003. We try very hard to make Coastal Clean a rewarding place to work. We are currently hiring a rock star for the office for customer service, scheduling and dispatching! This is not a passive position that just answers the phone. We are looking for someone that wants to make a difference! Are you looking for more than just a job? If so, we want to hear from you.

Follow through and attention to detail are a requirement of this position. You will need to complete the assessments from Indeed within 24 hours of applying in order to be considered for the position.

This a full time, year round position. Hours are 7:00 am to 4:00 pm, Monday through Friday.

Responsibilities:

• Schedule and dispatch cleaning technicians
• Oversee and manage daily operations and ensure timely completion of all jobs
• Monitor technicians in the field for efficiency and location.
• Scheduling of residential & commercial cleaning services
• Be an implementer - take ideas to action
• Ensure compliance with company policies and procedures
• Provide leadership, guidance, and mentorship to the staff
• Monitor employee performance and provide coaching and feedback as needed
• Answer phones and ensure all customer service inquiries are handled in a timely and professional manner
• Develop and implement processes to improve efficiency and productivity
• Collaborate with the management team to develop and execute business strategies

Requirements:

• At least 2 years of experience in operations management, preferably in a home service
• Proven ability to lead and manage and grow a team effectively
• Proven experience in operations management and scheduling
• Strong organizational and time-management skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Proficient in Microsoft Office and other business software
• Ability to identify and solve problems quickly and efficiently
• Ability to work independently and as part of a team.
• A positive can do attitude
• Knowledge of cleaning and handyman services is a plus
• Bachelor's degree in business administration or related a plus

If you are a highly motivated and results driven manager with a passion for developing teams and meeting goals, we encourage you to apply. Please submit your resume and cover letter for consideration.

This position will also learn our cleaning process so that they can fully understand the process and procedures.

Once your resume has been submitted, you will be prompted to take the assessments. Complete these assessments to move on to the interview process.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• What is your favorite part about being in customer service?

Work Location: In person