Creamery & Market Shift Supervisor
Why Join Us?
As a Shift Supervisor at South Pier Creamery & Market, you’ll gain valuable leadership experience while working in a fun, fast-paced, and collaborative environment. This role is perfect for someone stepping into a leadership position, offering opportunities to grow while creating memorable experiences for our guests.
Summary:
The Creamery & Market Shift Supervisor helps manage daily operations during their shift, acting as the go-to leader for servers and ensuring smooth service and an exceptional guest experience. This hands-on role involves working alongside the team, guiding them, and setting an example of outstanding service, teamwork, and efficiency.
Responsibilities
Team Leadership:
- Act as the person in charge during your shift, supporting team members and answering questions.
- Lead by example—pitch in with tasks, assist during busy times, and demonstrate a strong work ethic.
- Help train and mentor new employees, fostering a positive and collaborative environment.
- Address minor conflicts or concerns among team members and escalate issues to management when necessary.
Operations Management:
- Ensure team members follow Standard Operating Procedures (SOPs) for service, cleanliness, and safety.
- Monitor stock levels and notify management of items that need replenishing.
- Keep daily operations on track, ensuring team members are working efficiently and staying on task.
Customer Service:
- Interact with guests to provide a welcoming and family-friendly experience.
- Assist with service including scooping ice cream, preparing orders, and cashier duties.
- Ensure every guest leaves satisfied by maintaining high service standards throughout the shift, addressing complaints promptly and courteously.
Administrative Duties:
Must be at least 18 Years Old
Starting Pay $16.00/hr, plus tips; (experience will be taken into consideration)
Member Login
Email
(269) 637-5171
